Dark Passages, Amazon, and Transparent UX with Stauffer’s UX Chief, Barrett Reiff-Morse
Last week Amazon was hit with a major lawsuit from the Federal Trade Commision (FTC), alleging that their company uses deceptive and unfair UX practices that make canceling their Amazon Prime subscription extremely difficult. The FTC claims that Amazon uses tactics sometimes called “dark passages” to make “manipulative, coercive, or deceptive user-interface …
Dark Passages, Amazon, and Transparent UX with Stauffer’s UX Chief, Barrett Reiff-Morse Read More